I HATE VERIZON
I HATE VERIZON
I HATE VERIZON
I HATE VERIZON
I HATE VERIZON
I'm on my second modem, and the guy in india decided after a 2 hour phonecall of reading from his checklist in a robotic tone of "I hear nothing you are saying, just do what i say and enable...disable...enable...disable..." decided to blame my operating systems. I told him, (ethernet light is not on), i hooked up an entirely different PC to this modem and had the same thing happen. No ethernet light. All connections checked, all cords. I even bought a brand new ethernet card (i have two now) and a total of 3 ethernet cables..brand new.
No no no....they must blame ME so they can get me off the phone. It couldn't possibly be their cheap modems, which he even suggested to me on the phone was refurbished!! Why would you replace my broken modem with a used modem?! He quickly came back on the line and said it was my fault and wrapped up the call so their quality assurance record would be sparkling. He pretended to transfer me and dropped my call.
If you have verizon internet, you will never ever ever ever ever ever ever be able to speak to anyone about any internet related issue who lives in north america. You will go to a cubicle in India where th person will not listen to anything you say but spit out like a robot orders and to fill dead air "Thank you for your patience". I@U#$ outsourcing!! Verizon store near here a 20 year old named Todd didn't give a crap. I called verizon billing to get another number and they couldn't help...the only place i can go is india.
Todd even suggested i upgrade to Fios. Sure Todd. I pay $9.99 a month for internet. Like i wanna pay an extra $40 - that's exactly what they want. To make your DSL crappy so you'll upgrade. It's a conspiracy!
Thank god I know someone who was able to fix this, somehow they got the USB connection working, i had absolutely no luck with that.
So here i am...again. Hopefully to stay. Oh and btw...if I don't return the first broken modem in 30 days they're going to charge me $300. For a broken modem that is cheap plastic and not worth more than $3.99
yep, my posts are turning into scary little rants. I've spent a total of 4.5 hours on various calls to verizon customer service. They have the WORST customer service i've ever experienced in my life.
I HATE VERIZON!!! :hatred:
Quote from: Susan on July 12, 2007, 06:26:20 PM
I HATE VERIZON!!! :hatred:
:thumbup:
I could write a book entitled VERIZON SUCKS but I barely use them anymore, for all the reasons you've cited, and I don't have the energy to remember how horrible it had been. I hope a little karma goes a long way to making you feel all better!
I HATE VERIZON TOO!!! :hatred:
Don't hold back, Susan. Tell us how you really feel.
Quote from: Menard on July 12, 2007, 06:44:09 PM
Don't hold back, Susan. Tell us how you really feel.
I held back a lot. But suffice it to say that a man in india and a few corworkers found out just how mean i can get.
I've heard bad things about Verizon. Constant outages, bad equipment, crappy tech support, etc.
My occupation is tech support for an ISP and we do DSL. If a customer's lan light (ethernet) is not lit, then it's normally that the network card has been disabled in the OS, a bad ethernet cable, bad modem or the NIC has gone bad. I would normally recommend swapping out cables and modems before making someone go out and buy a new NIC or take their PC to a repair shop.
Then again, I'm not outsourced and actually think that customer relations is one of the most important parts of the job.
Susan, any idea what brand/model modem you are using? I'm just curious.
As for the modem being a refurb....most are. That's what we give the customers, and most don't have trouble with them.
Quote from: Skaboi on July 12, 2007, 06:58:26 PM
I've heard bad things about Verizon. Constant outages, bad equipment, crappy tech support, etc.
My occupation is tech support for an ISP and we do DSL. If a customer's lan light (ethernet) is not lit, then it's normally that the network card has been disabled in the OS, a bad ethernet cable, bad modem or the NIC has gone bad. I would normally recommend swapping out cables and modems before making someone go out and buy a new NIC or take their PC to a repair shop.
Then again, I'm not outsourced and actually think that customer relations is one of the most important parts of the job.
Susan, any idea what brand/model modem you are using? I'm just curious.
As for the modem being a refurb....most are. That's what we give the customers, and most don't have trouble with them.
I checked all connections. My ethernet car was enabled (i had to enable/disable 500 times). I tried both cards, respectively. Each modem worked fine and suddenly just quit. The first one lasted a month before the light went out which is why i got a new ethernet card and cables due to the tech recommending
I tried everything, the modem is a westell 6100 and the replacement i had to call india and have them walk me through getting it to work> the ethernet light came on instantly but the internet did not. an hour later i was on the net. Ugh
the problem is sometimes you want to just explain stuff and have them listen, but even after telling them i checked all connectiosn they competely ignored me. Because they would ask questiosn i already told them numerous times. So frustrating
Reminds me of AOL. They outsource to india too. I had cable modem for ages and then switched to dial up. I had forgotten how to configure my connection so i called india and they told me that they no longer supported my account. I told them they did, he just needed to help me configure the PC, he said "we do not honor that account because it is an old account". Well after I hung up i spent hours on my pc figuring out the settings and got th stupid thing to dial up and work finally.
don't support my account my arse
The one thing that should not be outsourced is customer service. But then i'm not a big fan of it anyways, i have family members whose jobs were replaced by someone in India just because a company wants to save a buck
Westells eh? Argh..... Westells are notorious for being cheaply made.
The problem with outsourced support (aside from the hard to understand accents) is that the employees are reading a cue sheet with questions to ask. It doesn't matter what information you are giving them, they're going to ask the questions that they are told to ask and in the order they are told to ask them. Dealing with any type of call center that works that way is frustrating.
I used to have Road Runner cable internet access through Time Warner Cable. Every time I would call, they would ask me if I have rebooted my modem and PC. It didn't matter if I told them I had, which I always had, they would tell me to do so again and would end the call. It got to the point that when I called, I wouldn't speak to tier 1 support and would tell them to pass me directly to tier 3 so I could speak to someone that actually knows how to work a computer.
Where I work, you have to know computers. We don't have a set list of questions to ask customers. We figure out the problem instead of trying to alienate the customer and p**s them off. I can tell you exactly what any Windows dial up error means from the top of my head after doing this for nearly 5 years.
The bad thing about our DSL is that we are a reseller for Embarq. They provide the DSL, and we sell it to the customers under our name. We do all of the tech support on our side, but have to contact Embarq's support on occasion to find out if they did something wrong when setting up the DSL. About 5 out of 10 new accounts are screwed up on their side when the customer gets the service.
Are there any other providers in your area with comparable prices Susan? Also, what speed are you getting for 9.95 per month? I'm currently paying 24.95 for 1.5 megabit per/sec.
I dumped them about 2 years ago ... can you hear me now Verizon.
no reasonable internet sources nearby. What i can get in my apt is limited. I don't know how many kbps i get, i used to have a link on the net where i could test that.
I respect people who actually solve problems. I mean, i would have felt much better calling and speaking with someone who listened and tried to actually work through the problem instead of reading from a sheet. Even if they couldn't help me i'd feel like at least someone tried and didn't waste my time asking me to disconnect, reconnect, click here, click there, disable, enable..ugh.
I can't imagine in my job at work if i went to ask someone to help me and instead of sitting there using their brain and trying to problem solve they reached into the drawer of their desk and started asking me a giant list of questions
i would staple their head
I've only got my cell phone through Verizon at the moment. Haven't had any problems with that area.
Verizon sucked then as they do now!
I switched to Verizon in February, and started having problems immediately with my phone and the bluetooth. Four trips to the local retail store, numerous telephone calls to customer service, four switch outs with "refurbished" phones per their contract, and I still have problems. Finally, I filed a small claims court case and they let me out of my contract. I still have to sue them for a refund of the original cost of their crappy equipment and six months of fraudulent charges added to my bills. I can't wait to find another wireless carrier. At this point I would subscribe to a turtle hand delivering messages rather than continue with Verizon.
ps: THE TELEPHONE NUMBER TO EXECUTIVE RELATIONS IS 866-673-9561 IF YOU NEED TO ESCALATE YOUR PROBLEM ABOVE THE INCOMPETENT CUSTOMER OR TECHNICAL SERVICE DEPARTMENT!
Wow, the verizon nightmare resurfaces. I didn't do a follow-up but last xmas i came home from vacation to find my phone and internet disconnected. They quit mailing me paper bills and I missed a payment. I pleaded it was the holidays AND their fault for making me paperless when I never made that request and their bill went to my spam box in my email filter.
Nope. i paid over $200. On top of them I told the lady they had been charging me a $4 'non usage fee' for long distance. When i got my phone package i specifically asked for no long distance, so wtf? She said i had long distance. So this WHOLE Time i had been paying for something I didnt want. In fact paying for something i wasn't even using.
And merry xmas! Because not only would they charge me for a reconnecting fee, but they also charged me to remove the long distance from my service.
good luck with your lawsuit dr terry
Quote from: Susan on September 05, 2008, 10:27:52 PM
Wow, the verizon nightmare resurfaces. I didn't do a follow-up but last xmas i came home from vacation to find my phone and internet disconnected. They quit mailing me paper bills and I missed a payment. I pleaded it was the holidays AND their fault for making me paperless when I never made that request and their bill went to my spam box in my email filter.
Nope. i paid over $200. On top of them I told the lady they had been charging me a $4 'non usage fee' for long distance. When i got my phone package i specifically asked for no long distance, so wtf? She said i had long distance. So this WHOLE Time i had been paying for something I didnt want. In fact paying for something i wasn't even using.
And merry xmas! Because not only would they charge me for a reconnecting fee, but they also charged me to remove the long distance from my service.
good luck with your lawsuit dr terry
I write to you one last time
Susan. Please go back and see who replied to you first a year ago. I recently severed my entire relationship with VERIZON after 8+ years, etc. Do you know those idiots cut off my email immediately, almost two weeks before the cancellation date...?? I had to scramble to accomodate my email... I say unto you for the last time
VERIZON SUX!!!
Egads, what fun :hatred: The only time I've talked to customer support in India was with Norton Internet Security. I installed a newer version (since they quit supporting my old version). It locked up my computer. I had to reboot in safe mode, get all the Norton programs to stop loading on startup, then reboot in normal mode just to use my computer. Called customer support in India. Over the course of an hour, which consisted of maybe 4 minutes of talking and 56 minutes of listening to the guy flip through manuals, he walked me through the process of getting the Norton programs to load on startup. Of course the computer locked up immediately, which I had told him it would do, probably 5 times.
Needless to say, I'll never buy anything from Norton again. I might even spit on their products if I see them in a store and no one is around.
probly the best costumor service ive had is nintendo they acctually try to help you there not from india and they seem to know what there doing
The BEST customer Service I've had was from Crutchfield. The have (or DID) a 30-day return policy where you only pay return shipping, , no re-stocking fee, they reimburse you for the full price AND the original shipping. Their tech spend an unreasonable amount of time on THEIR toll-free line helping us get our crap together.
Logitech is one of the worst. They sell a product (an expensive remote control), then stop supporting some features that for ME was a main selling point. The best they would do is send a newer model that supports even LESS features.
Gieco sucks BTW.