Audi: Vorschprung durch terrible customer service!

[Trevor]

 

www.timeslive.co.za/local/2012/10/23/facebook-spurs-audi-action-after-totalling-customers-car

The dealership took the client's car out for a test drive at 20h00 ( ) and then refused to man up after the car was totalled. And the accompanying picture is the result! 

[tracy]

Man....what a bunch of lousy jerks! They owe her an apology and a brand new car. I hate the way business thinks it can simply treat customers like they were nothing.

[Trevor]

Man....what a bunch of lousy jerks! They owe her an apology and a brand new car.

I don't know about Audi issuing an apology, but I have heard that they have replaced the car: hopefully with a new one and paid the insurance claim out. The one thing that still remains unexplained is what someone from the dealership was doing driving the car at night? 

[Andrew]

Based on what has been posted, it's pretty obvious the Audi dealership is at fault.  Of course, it's hard to see different if they had possession of the vehicle.   The responses from the dealership come across as very scummy: 

"Finally days later having left message after message, [Michael] came back to us to say that Audi's insurance would not pay the claim and we should claim from our insurance."

When contacted by Times LIVE, Jonge Poerink said that he did not deal with Dunne, and dealt with her husband through email, and he was not aware the complaint was on Facebook.

Michael declined to comment, saying the Facebook post is biased on the side of the customer and he would not entertain media or "sensationalism around the issue".

So, here's to hoping that they go out of business so that a dealership that wants to be a responsible entity can take their place.