I feel sick.....

[Trevor]

On 11th July, I had an enquiry about material we hold on certain subjects and replied to the person within one working day, asking for more information and also letting them know that the material we hold is not ours, meaning royalties etc have to be paid to places like the BBC and CBS, among others. I sent them the email and copied it to my Hotmail address: done and dusted.

This morning, I got an email saying that a complaint by this person had been lodged against my place of work on the government complaints hotline, stating that they had not heard from anyone here, while I had responded quickly, letting the client know how things are done here.

Now, I have a charge looming over my head despite the fact that I have done my work and can prove it: I f*****g hate this life. 

[Derf]

Your proof that you responded quickly doesn't count for anything? That's an idiotic approach to investigating complaints.

I say get the guy's address and mail him your worst pair of undies in a film can labeled with the title he was looking for. That'll teach him.

Seriously, I hope the people who look into complaints figure out the truth.

[Josso]

On 11th July, I had an enquiry about material we hold on certain subjects and replied to the person within one working day, asking for more information and also letting them know that the material we hold is not ours, meaning royalties etc have to be paid to places like the BBC and CBS, among others. I sent them the email and copied it to my Hotmail address: done and dusted.

This morning, I got an email saying that a complaint by this person had been lodged against my place of work on the government complaints hotline, stating that they had not heard from anyone here, while I had responded quickly, letting the client know how things are done here.

Now, I have a charge looming over my head despite the fact that I have done my work and can prove it: I f*****g hate this life. 

So this is like... equivalent of data protection act stuff? or DMCA? I'm confused but it sounds bloody annoying, with things like this I tend to audio record EVERYTHING, my dad always writes down times he sent an email or made a phonecall as well for stuff like this.

[indianasmith]

Evidence and truth are on your side.  You will prevail!

[ER]

That's why God made hit men and baseball bats, Trevor.

[Flangepart]

Either the doof didn't get the message (Glitch) or is trying to give you place the flying didgit. Either way, let clown swivel on it.

[Trevor]

I say get the guy's address and mail him your worst pair of undies in a film can labeled with the title he was looking for. That'll teach him.

It's a lady, unfortunately: I never raise my hand or undies to a lady. 

[Trevor]

Evidence and truth are on your side.  You will prevail!

So are the undies I am about to fling.... 

[Trevor]

That's why God made hit men and baseball bats, Trevor.

My weapon of choice is one of these:

[Trevor]

Either the doof didn't get the message (Glitch) or is trying to give you place the flying didgit. Either way, let clown swivel on it.

I honestly don't know what happened: my supervisor sent through the email in the afternoon (I had left already) and by 08h00 the next morning, I had replied to the client.

Anyway, I seem to be in the clear for now as I could prove that I had sent the mail. 

[Archivist]

Great to hear, Trevor.  As a rule of thumb, I keep complete backups of all my emails.  This has proven useful on more than one occasion.

Two that spring to mind involve web designers. 

Years ago, I worked for a company that provided web optimization services including landing pages.  We created one for a web designer as a trial, on the proviso that if it worked, he would pay for the service.  Some months later, after the landing page had been on the first page of Google for quite a while, I emailed him to remind him of the agreement.  He claimed to have said no such thing; whereupon I forwarded him the email in which he did agree.  I heard nothing back from him, so we just deleted the landing page and they went back into the mires of page five or six.

Another fellow was far worse.  He abused the landing page system and essentially created a giant link farm, with every page linking back to each other, with vast lists of keywords and sites that just looked like utter rubbish.  After some emails, he got into line and cleaned up the link farm, and continued to use the service.  He renewed (paid) for another year.  The following year, he didn't want to pay again, and claimed that he didn't know he had to renew at all.  Once again, I sent through the emails that noted that he had paid for a year already and agreed to continue to pay.  Again, nothing came back from him, so we deleted dozens of his sites.

[Bushma]

That's why God made hit men and baseball bats, Trevor.

My weapon of choice is one of these:

Trevor, I'm sorry but I'm American. Is that a cricket bat?

[Trevor]

Great to hear, Trevor.  As a rule of thumb, I keep complete backups of all my emails.  This has proven useful on more than one occasion.

Two that spring to mind involve web designers. 

Years ago, I worked for a company that provided web optimization services including landing pages.  We created one for a web designer as a trial, on the proviso that if it worked, he would pay for the service.  Some months later, after the landing page had been on the first page of Google for quite a while, I emailed him to remind him of the agreement.  He claimed to have said no such thing; whereupon I forwarded him the email in which he did agree.  I heard nothing back from him, so we just deleted the landing page and they went back into the mires of page five or six.

Another fellow was far worse.  He abused the landing page system and essentially created a giant link farm, with every page linking back to each other, with vast lists of keywords and sites that just looked like utter rubbish.  After some emails, he got into line and cleaned up the link farm, and continued to use the service.  He renewed (paid) for another year.  The following year, he didn't want to pay again, and claimed that he didn't know he had to renew at all.  Once again, I sent through the emails that noted that he had paid for a year already and agreed to continue to pay.  Again, nothing came back from him, so we deleted dozens of his sites.

I was told years ago to always send my work email enquiries to my Hotmail address and I was against it for a while as it seemed like too much work, until I realized this is proof that I had done my work. I was lucky that I did it as I would have been in serious kak if I didn't. 

[Trevor]

That's why God made hit men and baseball bats, Trevor.

My weapon of choice is one of these:

Trevor, I'm sorry but I'm American. Is that a cricket bat?

Yessir: a couple of pounds of the finest English willow you will ever hold in your hands, made by the firm of Duncan Fearnley in the UK.

www.fearnleycricket.co.uk

[The Burgomaster]

That's why God made hit men and baseball bats, Trevor.

My weapon of choice is one of these:

Trevor, I'm sorry but I'm American. Is that a cricket bat?

Yessir: a couple of pounds of the finest English willow you will ever hold in your hands, made by the firm of Duncan Fearnley in the UK.

www.fearnleycricket.co.uk

I thought it was one of those home pregnancy test things.