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October 24, 2014, 11:19:08 PM
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Badmovies.org Forum  |  Other Topics  |  Off Topic Discussion  |  The customer's always right OUT OF HIS MIND! « previous next »
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Author Topic: The customer's always right OUT OF HIS MIND!  (Read 441 times)
Flangepart
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« on: March 11, 2014, 04:57:53 PM »

Ya want proof?

http://howmaywehateyou.com/
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Mr. DS
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Get this thread cleaned up or YOU'RE FIRED!!!


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« Reply #1 on: March 11, 2014, 06:47:21 PM »

I've been out of any kind of retail or customer service role for quite some time I don't miss it.   I've had money thrown at me, a-hole managers threatening to fire me for frivolous reasons and had quite a few folks scream at me at the top of their lungs.   May they all rot in hell by the way. 
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Trevor
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« Reply #2 on: March 12, 2014, 07:17:19 AM »

I am in Client Services and while it can be rewarding much of the time, sometimes you want to kill something.

CLIENT X FROM 2013: "If you don't have [insert film title here] I will report you to your Minister."
Trevor: [not stressed]: "Here's his email address: --------@dac.gov.za. Tell him I said hi."
CLIENT: [bangs down phone]  TeddyR

CLIENT: "This film --------: do you have it?"
TREVOR: "No, we don't, unfortunately."
CLIENT: "Why don't you?"
TREVOR: "It was never archived with us."
CLIENT: "Expletive deleted"

CLIENT: "I want a copy of ----------."
TREVOR: "Sorry but we don't have that title."
CLIENT: "You do work at a film archive?"
TREVOR: "Yes but that is an American film: you can buy the DVD off Amazon."
CLIENT: "Why don't you have it?" (Whiny voice)
TREVOR: "We are a South African film archive."
CLIENT: "So?"
TREVOR: "EXPLETIVE DELETED"

I could go on.  TeddyR
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« Reply #3 on: March 12, 2014, 11:04:00 AM »

I worked at a place called Stop And Shop years back, and one day this woman screamed at me because she had to write a check out by hand. When it came my turn to explain to her that the check machine was busted, she went ballistic:

"This is the THIRD fuc*in time you kids told me this today!" "If you don't wanna do your GD jobs, let someone else do it!"   She was wearing sunglasses and apparently was trying to hide her obviously stoned state of mind.  Her Jersey shore Guido meatball husband wasno prize winner either.

She then slammed the check on the counter, wrote it out and shoved it in my chest, and I took it and tossed it right back at her and told her not to ever touch me again.  Her husband stepped in and said "Yeah, punk? You want ME to touch you"?  I took off my cashier's apron and stepped right up to him and told him not to even think about it. Just before the real war broke out, the manager stepped in.

There's more to it, but the short and not-so-sweet is that I was fired for standing up to a customer. I suppose I was just supposed to stand there and let the guy threaten my life...
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tracy
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« Reply #4 on: March 12, 2014, 11:25:58 AM »

I've been out of any kind of retail or customer service role for quite some time I don't miss it.   I've had money thrown at me, a-hole managers threatening to fire me for frivolous reasons and had quite a few folks scream at me at the top of their lungs.   May they all rot in hell by the way. 

Golly...I think I used to work there.
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Flangepart
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« Reply #5 on: March 12, 2014, 12:56:54 PM »

I KNOW your pain, gang.  And , more proof we are not alone...

http://notalwaysright.com/
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ChaosTheory
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« Reply #6 on: March 12, 2014, 02:35:30 PM »

I once worked (very very briefly) in the mail-handling department of a mortgage company, and we would get what were called "executive" letters - these were complaints addressed specifically to the company president (usually capping with the phrase "I just thought you might like to know what kind of people are working for you".) Here's a tip, consumers: notifying the company president gets you the exact same form letter response that everyone else gets, you just get it a week earlier. The company president does not deign to deal with customers or staff, ever. That is the entire point of being a company president.

This happened, not to me, but to my editor, last week:
Middle-aged, three-toothed guy comes in, declares,"I have an announcement for [Town X]"
Her:"OK, do you have a copy of it with you?"
Him: "No, I'm going to tell it to you and you're going to write it down! THAT'S YOUR JOB, ISN'T IT?"
Her: "Well, not usually."
Him: *storms out*

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Trevor
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« Reply #7 on: March 13, 2014, 01:45:26 AM »

Middle-aged, three-toothed guy comes in

It was nice meeting your editor.  Wink
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ChaosTheory
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« Reply #8 on: March 13, 2014, 09:27:56 AM »

Middle-aged, three-toothed guy comes in

It was nice meeting your editor.  Wink

 BounceGiggle BounceGiggle


The thing I really don't miss the most from working in retail - and this would happen practically every day - when someone would come up to the counter while talking on their phone, and then give me the "just a minute" hand motion.  That's right, make me stand here and not ring anything up because I have nothing better to do, and the people behind you certainly don't have anywhere they need to be. Literally nothing in the world is more important than your conversation, you massive massive douche.
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Through the darkness of future past
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Fire walk with me
The Burgomaster
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« Reply #9 on: March 16, 2014, 08:57:46 AM »

Here's a tip, consumers: notifying the company president gets you the exact same form letter response that everyone else gets, you just get it a week earlier.

Not always true.  I had a problem with Verizon regarding a telephone bill.  I dealt with customer service for 9 months and the episode ended with my phone being turned off because Verizon applied one of my payments to the wrong account and then claimed I never paid.  No matter how many times I explained the situation to customer service and no matter how much proof I sent them, they couldn't fix the problem.  Finally, I sent a letter to the president of Verizon.  Very quickly, Executive Customer Service contacted me and solved my problem promptly and courteously.

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